acute care

Frequently Asked Questions

adult weight loss

pediatric weight loss

primary care

concierge care

women's care

divorce care

mental wellness

1. What is “acute care” anyway?

Great question! Acute care means we treat everyday issues that pop up suddenly—like when you wake up with a sore throat, your child has an earache, or you suspect a UTI. We’re here for the stuff that needs attention now, not months from now.

2. What kinds of things can you treat?

We handle a wide range of common, non-emergency issues, including:
  • Colds, coughs, flu symptoms
  • Sore throats and strep testing
  • Ear pain and infections
  • UTIs and bladder infections
  • Minor skin infections or rashes
  • Sports and school physicals
  • Driver’s license physicals
  • Birth control and contraceptive counseling
  • School or work excuses
  • Limited incision & drainage (like small abscesses)

3. How do I make an appointment?

It’s easy! We’re appointment-only, so just:
Book online through our website
Log into the patient portal
Or give us a call—we’re happy to help!

4. Do you take walk-ins?

We don’t do walk-ins, but we offer same or next-day appointments, so you can usually get in fast—without sitting in a crowded waiting room for hours.

5. Do you offer extended hours?

Yes! We’re open from 6 AM to 10 PM, so we can see you before or after school and work. We know life gets busy—healthcare should fit your schedule.

6. Do you accept insurance?

We don’t bill insurance—we’re a cash-based clinic with clear, upfront pricing. Most acute care visits are just $150. No surprises, no bills in the mail later.

7. Can you send my visit notes to my regular doctor?

Absolutely! If you want us to share your visit details with your primary care provider, we’re happy to coordinate.









Acute Care at Dr. Cindy Care


1. What medications are used in this program?

We prescribe FDA-approved medications such as Wegovy (semaglutide) and Zepbound (tirzepatide), which help regulate appetite and support sustainable weight loss when combined with healthy lifestyle changes.

2. Are the medications included in the program price?

No, medication costs are separate. However, we partner with manufacturer-affiliated pharmacies to offer discounted pricing on Wegovy and Zepbound, depending on availability and eligibility.

3. How much do the medications cost?

Medication pricing varies by availability, dose, and manufacturer programs. Many patients receive discounted rates directly through the pharmacy, often significantly lower than retail prices. We’ll help you navigate this during your initial consultation.

4. Can I take weight loss meds while breastfeeding or trying to conceive?

No — we do not use medications like Wegovy or Zepbound for patients who are breastfeeding or trying to conceive. But we offer a full, physician-led program with other powerful tools to support safe weight loss.

5. What if I just had a baby but am not breastfeeding?

If you’re postpartum and no longer breastfeeding, you may qualify for weight loss medications. We’ll review your health history, labs, and timing to make sure it’s safe.

6. Will this plan be overwhelming during new motherhood?

Not at all. We focus on small, manageable changes and lots of grace. You’ll never be asked to do more than what’s realistic for your season.

7. How do you support fertility through weight loss?

We focus on inflammation, insulin resistance, hormones, gut health, and stress — all key for improving ovulation, cycle regularity, and metabolic function.

8. Is this program safe?

Yes. Your provider will complete a detailed health review before prescribing any medication. We monitor your progress closely through scheduled follow-ups at 1, 3, 6, 9, and 12 months to ensure safety and effectiveness.

9. Do I have to take medication to participate?

Absolutely not. We can focus on habits, movement, and mindset.

10. Can I use my insurance for the visits or medication

We are a cash-pay only clinic, and do not accept insurance for visits. However, some patients use manufacturer discount cards or health savings accounts (HSAs) to offset medication costs. We’ll walk you through those options during your visit.











Adult Weight Loss Program


1. Will my child be put on a diet?

No — we don’t believe in restrictive diets, or shame-based approaches. We focus on teaching sustainable, age-appropriate habits that support growth and confidence.

2. What if my child’s weight is affecting their health?

That’s exactly why we’re here. We help address weight-related concerns in a supportive, medically sound way — always putting your child’s mental and physical wellness first.

3. Do you offer weight loss medications for teens?

This program is entirely non-medication-based. For teens with complex needs, we may recommend evaluation on a case-by-case basis, but our standard adolescent program does not include prescriptions.

4. Will you work with our family as a whole?

Absolutely. We believe the best change happens when parents, siblings, and caregivers are involved. We’ll help you make changes that benefit the whole household.

5. What if my child is sensitive or anxious about their weight?

That’s very common — and we’re here for them. This program is built around kindness, communication, and helping every child feel safe and empowered.

Pediatric/Adolescent Weight Loss Program


1. What is Direct Primary Care, exactly?

Direct Primary Care (or DPC for short) is a modern patient centered way of doing healthcare. Instead of dealing with insurance for every little thing, you pay a flat monthly fee and get direct access to your provider. No middlemen, no rushed visits, and no surprise bills.

2. How does it work at Dr. Cindy Care?

We use a membership model that makes things simple and stress-free. You start with an initial consultation, and then your monthly membership covers just about everything you’ll need to stay healthy and supported year-round.

3. What’s included in the membership?

A lot! As a member, you get:
  • Yearly physicals and preventive care
  • Routine checkups
  • Unlimited sick visits (yep, really!)
  • Same or next-day appointments
  • Quick medication refills
  • Telemedicine visits when it’s more convenient
  • Ongoing support for chronic issues like high blood pressure, diabetes, anxiety, and depression
  • On-site testing (strep, flu, pregnancy, urine, EKGs, etc.)
  • Minor procedures (like incision and drainage when needed, nebulizer treatments, IUD removal, Nexplanon placement and more)
  • Help coordinating care with specialists
  • Longer appointment times so you never feel rushed

4. How much does it cost?

We keep pricing transparent and straightforward:
  • Initial visit: $250 (includes a one-time $100 sign-up fee)
  • Monthly membership: $150
  • Annual option: $1,750 (saves you a bit if you prefer to pay upfront)

5. Do you take insurance?

Nope. We’re a fully cash-based clinic, which helps us keep the focus on you—not paperwork or billing codes. That said, if you have insurance and want to try submitting a claim for reimbursement, we can give you a detailed receipt.

6. Should I still keep my insurance?

Yes, absolutely. While we handle the everyday care, it’s still important to have insurance for big, unexpected things like hospital stays or surgeries as well as specialist care. Many of our patients pair our care with a high-deductible insurance plan or a health-sharing program.

7. Can I use my HSA or FSA?

Most of the time, yes! Many patients use their Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) to pay for their membership and visits—just check with your plan to be sure.

8. Why would I pay for this if I already have insurance?

Great question. Even with insurance, it can be hard to get in to see your doctor—and when you do, the visits are often short and impersonal. With Dr. Cindy Care, you get:
  • More time with your provider
  • Easier access when you need care
  • Personalized, compassionate attention
  • No surprise bills or hidden fees

But here are 12 detailed reasons:
  1. Faster Access to Care - No more waiting weeks for an appointment or spending hours in a waiting room. We offer same or next-day visits—because your time matters.
  2. Longer, More Personal Visits - Most traditional visits last 10–15 minutes. Ours can last up to 30–60 minutes. You’re not rushed. You’re heard.
  3. Clear, Transparent Pricing - Know exactly what you’re paying—no surprise bills, no deductibles, no confusing EOBs. It’s upfront and stress-free.
  4. Unlimited Sick Visits - Feeling unwell? Come in as often as needed. No copays. No extra cost.
  5. Convenient Telemedicine - For busy days, sick kids, or travel—we offer virtual visits when appropriate, saving you time and hassle.
  6. In-House Testing and Procedures - Get your viral swab, strep test, urinalysis, pregnancy test, EKG, and minor procedures done right here in the clinic—often included in your membership.
  7. More Preventive, Less Reactive - With the time and flexibility to dive deep into your health, we focus on preventing issues before they escalate—not just putting out fires.
  8. Better Chronic Disease Management - Conditions like diabetes, high blood pressure, and anxiety need ongoing attention. We provide close follow-up and support without the red tape.
  9. Your Health Advocate - Need a referral or help navigating specialist care? We’ll coordinate it for you—and follow up afterward.
  10. Peace of Mind - You always have someone to call, text, or see quickly when something comes up. That kind of access is rare in traditional care.
  11. Ideal for High-Deductible Plans - Many insured patients are stuck paying out-of-pocket until they meet a large deductible. With DPC, your everyday care is already covered.
  12. Empowered, Relationship-Based Care - You’re not just a chart or billing code. You’re a partner in your own health journey, with a provider who truly knows you.

Direct Primary Care at Dr. Cindy Care

1. What is Concierge Care, and how is it different from Direct Primary Care?

Concierge Care includes everything you get with our Direct Primary Care (DPC) membership—plus even more personalized support. It’s designed for patients who need more frequent care, added access, and a deeper level of involvement from their physician.
It’s the same warm, relationship-based approach we’re known for—just with extra support built in.

2. What’s included in Concierge Care?

All the perks of Direct Primary Care:
  • Unlimited visits
  • Same or next-day appointments
  • Extended time with your provider
  • Preventive care, chronic condition management, in-office testing, and more

Our full Weight Loss Program—at no additional cost
  • Whether it’s medication-based for adults or confidence-focused for teens, it’s included

24/7 direct access to your physician
  • Text or call any time for medical concerns—day or night
  • Home visits as needed
  • We’ll come to you when appropriate, at the physician’s discretion

Personal hospital liaison services
  • If you’re ever hospitalized, we stay involved
  • Your physician will personally visit you in the hospital
  • We coordinate with the hospital team to make sure your care stays consistent and connected

3. Who is Concierge Care best for?

This level of care is ideal for:
  • Patients with complex or multiple chronic conditions
  • Those who want priority access and extended support
  • Individuals who travel frequently or need flexible communication
  • Families who want a trusted physician closely involved in all aspects of care—even outside the clinic

4. Do you accept insurance?

We don’t bill insurance. Concierge Care is part of our cash-based model, which allows us to offer more personalized care without the limitations of insurance. But we still recommend keeping insurance for hospitalizations or emergencies.

5. Can I use my HSA or FSA to pay for Concierge Care?

In most cases, yes! Many Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) can be used toward your membership. Be sure to check with your plan to confirm.

6. Why choose Concierge Care over regular DPC?

If you want the most comprehensive, connected, and customized care—Concierge Care is for you. It gives you peace of mind knowing your physician is available, engaged, and always just a call or text away.


Concierge Care at Dr. Cindy Care

1. What kinds of women’s health services do you offer?

We’re here to support you through every stage of womanhood—from your first Pap to postpartum to menopause and everything in between. Services include:
  • Annual women’s health exams
  • Pap smear screening
  • Birth control counseling & prescriptions
  • IUD placement and removal
  • Nexplanon placement
  • Menopause care and symptom management
  • Postpartum support
  • Preconception counseling and help for women trying to conceive

2. Can I get birth control at Dr. Cindy Care?

Yes! We offer a full range of birth control options, including:
  • Pills, patches, and rings
  • IUDs (placement & removal)
  • Nexplanon (placement & removal)
  • We’ll help you find what works best for your lifestyle and your goals.

3. Do you do Pap smears?

Absolutely. Pap smears are a key part of your routine screening, and we’ll make the process as comfortable and stress-free as possible.

4. Can you help if I’m trying to get pregnant?

Yes—we’d love to. Whether you’re just starting to plan or already working with a fertility specialist, we’ll walk alongside you and provide emotional and medical support to you and your fertility specialist. We coordinate closely with your fertility team to keep things seamless.

5. Do you offer postpartum care?

We do—and not just the quick six-week checkup. Whether you need help managing fatigue, emotional support, breastfeeding guidance, or just someone to talk to, we’re here for you during this intense season of life.

6. What about menopause care?

Yes! We offer thoughtful, personalized care for women navigating perimenopause or menopause. Whether you’re dealing with hot flashes, mood changes, sleep issues, or hormone questions—we’ll help you feel like yourself again.

7. How much does a visit cost?

All women’s health visits are $150. We’re a cash-based clinic, so no insurance billing or hidden fees—just clear, upfront pricing.

8. Do you accept insurance?

We don’t bill insurance, but we can provide an itemized receipt if you want to submit for out-of-network reimbursement. Many patients also use their HSA or FSA to pay for visits.

9. Do I need a referral or can I just book an appointment?

No referral needed! You can book an appointment directly online, through the patient portal, or by giving us a call!



Women’s Health at Dr. Cindy Care

1. What is “Divorce Medical Care”?

Medical Divorce Care is support for your whole health while navigating the emotional, physical, and lifestyle changes that often come with divorce or separation. It’s not therapy—it’s compassionate medical care during one of life’s hardest transitions.

We help with things like:
  • Stress and anxiety management
  • Sleep concerns
  • Mood changes or depression
  • Physical symptoms related to emotional stress (like headaches, GI issues, fatigue)
  • Preventive care and routine checkups
  • Medication support when appropriate
  • A safe space to talk through your health during a time that often feels overwhelming

2. Is this like therapy?

It’s not traditional talk therapy, but it is supportive and personal. We take the time to listen, assess how your body and mind are responding to stress, and create a care plan to help you feel more stable and in control. If therapy is needed, we can help refer you to trusted providers and coordinate care.

3. Do you prescribe medications if needed?

Yes—if medication for anxiety, depression, sleep, or other concerns is appropriate, we can help. You’ll always be part of the decision, and we’ll monitor how you’re doing with regular follow-ups.

4. Is this a one-time visit or ongoing care?

That depends on your needs. Some patients come in for one supportive visit and feel ready to move forward, while others benefit from continued check-ins as they work through changes in their life. We’ll work at your pace.

5. What if I’m already seeing a therapist or another doctor?

That’s great! We can absolutely work alongside your current providers. Our focus is on medical and physical well-being, so we’re happy to be part of your larger support team.

6. How much does it cost?

Each visit is $150, with no insurance required. We’re a cash-based clinic with upfront pricing, and many patients use HSA or FSA funds to cover care.

7. Why is this kind of care important?

Divorce can be an emotional earthquake—and your health often feels the aftershocks. It’s easy to lose track of your well-being when you’re focused on legal matters, kids, finances, and everything else. We’re here to make sure you don’t have to navigate it all alone.

8. How do I make an appointment?

You can book online, through our patient portal, or give us a call—we’ll find a time that works for you. We offer extended hours (6 AM – 10 PM), so you can come before or after work, or whenever it feels most manageable.




Dr. Cindy’s Divorce Medical Care 

1. What kind of mental health support do you offer?

We offer thoughtful, judgment-free care for anxiety and depression—whether you’re feeling overwhelmed, low, constantly stressed, or just not like yourself. We work with both adolescents and adults, and each visit is tailored to your needs.

We provide:
  • In-depth evaluations
  •  Supportive, one-on-one conversations
  •  Medication options when appropriate
  •  Ongoing follow-up care and check-ins
  •  Telehealth appointments for convenience and privacy

2. Is this therapy or counseling?

We’re not a substitute for therapy, but we do offer medical support and can help you navigate the next steps in your care. Think of us as your first stop or a partner alongside your therapist—especially if you’re exploring medications or need regular check-ins.

3. Do you prescribe medication?

Yes—if medication feels like the right fit for your situation, we can help. We’ll talk through options, answer your questions, and monitor how you’re doing over time. You’re always in the driver’s seat.

4. Do you treat teens with anxiety or depression?

We do! We see adolescents (ages 12+) and create a safe, open space where they can express themselves without pressure. We also help guide parents and guardians on how to support their teen through the process.

5. Can I do this visit through telehealth?

Yes! Telehealth is a great fit for anxiety and depression care. Whether you’re at home, at work, or just need the comfort of a familiar space, we’ll meet you where you are. All you need is a quiet spot and a device.

6. How much does it cost?

Each visit is $150. We’re a cash-based clinic, and many patients use HSA or FSA funds. No insurance is needed—and no surprise bills.

7. How do I get started?

You can book online, through the patient portal, or give us a call. Same or next-day appointments are often available, and we offer extended hours from 6 AM to 10 PM—so you don’t have to wait to feel better.

Anxiety & Depression Care at Dr. Cindy Care